How can I contact JumpCloud?

For Support, Sales Inquiries, Press Inquiries, or General Inquiries, all of our contact information can be found on our contact page. We would be happy to help in whatever way we can.

How does support eligibility work with Directory-as-a-Service® free accounts?

Free accounts are provided both support and access to the Knowledge Base. Learn more.

How can I submit feature requests for Directory-as-a-Service?

You can submit a feature request for a new feature or piece of functionality by going to the Support pane of the product and clicking “submit an idea”, or by contacting us at If you are unsure if the functionality already exists, or if you need assistance with the service, please submit a support request instead.

Return to FAQ Page

If you have any further questions, please reach out to us on our contact page.