• How does Directory-as-a-Service® work?

    Directory-as-a-Service is your core IT service for authenticating, authorizing, and managing users, their systems, web and on-premise applications, and networks – all from the cloud.

    The center of JumpCloud’s cloud directory service is a user’s identity. That identity can be connected to a wide variety of IT resources, through a variety of mechanisms, including a lightweight agent for systems, authentication protocols (including LDAP, SAML 2.0, RADIUS, and others) for various IT resources, and RESTful APIs for custom integrations and automation. In addition, the virtual identity provider can manage security policies across all of the enterprise.

    As a modern cloud directory, Directory-as-a-Service enables IT admins to centralize control over their company’s environment. To learn more, you can read our blog post “What is DaaS?”, watch our JumpCloud walkthrough video, or our complete series of tutorial videos on our YouTube channel. The materials offer a good introduction on how a cloud identity management platform works. Alternatively, you can see our IDaaS solution for yourself by signing-up for a free account.

  • Can I schedule a demo of JumpCloud’s cloud identity management platform?

    Yes. You can schedule a personalized demo here. You also can sign up for a free account and use our cloud directory platform for yourself and leverage our video content and Knowledge Base to learn JumpCloud at your own pace. If you do decide to give it a try, your first 10 users are free forever. We also offer weekly overviews of the platform, led by JumpCloud team members, that you can find on our upcoming events page.

  • How does a free Directory-as-a-Service account work?

    JumpCloud offers a fully featured Directory-as-a-Service account that’s free forever for your first 10 users. All that you need is a valid email address. Additionally, for the first seven days of the account, you get free access to our Customer Success team. This way, you can ensure that everything is set up and functioning properly. Sign up here.

    If you need support for a longer period of time or would like to try out our cloud directory service with more of your users and/or IT resources, feel free to sign up for our JumpStart program. For those that qualify, JumpStart entitles you to unlimited use of the platform for a set period of time.

    Another option is to sign up for a paid support contract if you would like to leverage our Customer Success team on an ongoing basis. You can contact our sales team to discuss this option.

    Once you have your free JumpCloud IDaaS account, you can leverage our library of Knowledge Base articles and videos to help you get started.

    We don’t require a credit card to sign up and you can use a personal email address. If you do ultimately use JumpCloud’s cloud directory for your organization, you will need to sign up with your organization’s email.

  • Where can I find some resources about JumpCloud?

    If you would like to learn more about JumpCloud, visit our resources page. You can find more information on our blog, our engineering blog, our website, our Knowledge Base, and our YouTube channel. Additionally, feel free to contact us with any questions you may have.

    How does a cloud directory like Directory-as-a-Service work without a domain controller?

    The concept of a domain controller was highly relevant during the era when IT resources and users were located in one physical location. A user would log in to the network at the facility (or a connected set of facilities, usually all behind a firewall) – known effectively as a domain. By logging in to the domain, the user would be granted access to everything locally.

    With the shift to the cloud, IT resources – and users for that matter – are no longer all located in one physical facility. Often both the organization and its IT resources are scattered across many geographies and cloud services. The concept of the domain no longer makes sense in that scenario. The modern concept of a domain can be revamped to be the services and IT resources that an individual has access to. We like to call this True Single Sign-On™. You get the benefits of the domain with a single set of credentials, but are not tied to on-prem resources.

    The modern concept of identity management is to have user access to IT resources authenticated through a wide variety of authentication protocols. These protocols include native OS authentication, LDAP, RADIUS, SAML, OAuth, SSH, and more. By having all of the identities connected to a centralized directory service, all of the IT resources can be attached to the user instead of the domain. This removes the need for a domain controller – on-prem or in the cloud. Learn More.

  • Does JumpCloud still work without an Internet connection?

    JumpCloud has been designed with redundancy and high availability in mind.

    Access to systems such as Mac, Windows, and Linux machines is governed via a lightweight agent which has survivability built in. This means that if there is a loss of Internet, it will not prevent users from logging in and accessing all normal local resources on the host.

    Other services such as LDAP and RADIUS currently rely on an Internet connection, and, as a result, if their connection to the Internet has been broken, those services will not function properly. JumpCloud’s infrastructure is globally dispersed and multi-provider with a goal of providing reliable directory services.

    Learn More about how JumpCloud functions in the case of an Internet outage.

Return to FAQ Page
If you have any further questions, please reach out to us on our contact page.

10 users free forever.