• Does JumpCloud create a domain as Active Directory® has in the past?

    Registering with JumpCloud creates your ‘secure tenant’ in our cloud-based infrastructure. In the modern cloud era, we believe that the concept of the domain has changed. The assumption that a user will be logging into a network on-prem, with all of a user’s IT resources hosted there, is no longer reality.

    As a result, JumpCloud focuses on securely connecting users to the IT resources they need whether the resources are located on-prem, in the cloud, or remote. It also doesn’t matter where the user is. JumpCloud in a sense creates a ‘virtual domain’ where the user is connected to whatever they have rights to, but those connections span locations, providers, protocols, and platforms.

    Your JumpCloud tenant manages the core identities and other data related to your organization. IT resources are then bound to and authenticated against your tenant through a wide variety of protocols, including agent-based Windows/Mac/Linux system authentication, LDAP, RADIUS, SAML for application and network resources and REST APIs to do custom integrations to other resources. Learn More.

  • How long does Directory-as-a-Service® take to set up?

    The time it takes to set up JumpCloud’s Directory-as-a-Service depends on your infrastructure, but we strive to make it a quick and easy process. You can learn more about our setup process in our Knowledge Base section that focuses on getting started with JumpCloud. If you want to see an example of DaaS in the setup process, check out this webinar where one of our customers demonstrates how it’s possible to set up and secure the modern office in just 30 minutes.

  • Will you help me set Directory-as-a-Service up?

    Yes. We have an extensive amount of resources that you can use in our Knowledge Base, from getting started with Directory-as-a-Service to maintaining the day-to-day operations. Additionally, our live support team is more than happy to help you with any questions or issues that you may have. Free accounts are granted access to our live support team as well for the first seven days after account creation, with the Knowledge Base available free to everyone.

  • How is JumpCloud’s Directory-as-a-Service different from Single Sign-On solutions?

    JumpCloud (DaaS) and SSO solutions are often compared, but the services that they provide are actually in two separate categories. Web application single sign-on solutions are leveraged on top of a directory service solution like JumpCloud’s, since the core directory service is authoritative of the identity. A user’s credentials are federated to the SSO provider, which then connects the user to a number of web applications. SSO providers are most commonly used to connect to web applications, while directory services are used to connect users to all of their IT resources, including systems, applications, and networks. Learn More.

  • How is JumpCloud different than Active Directory & Azure Active Directory?

    The fundamental difference between JumpCloud’s cloud identity management platform and Microsoft’s directory services solutions is JumpCloud’s focus on heterogeneous environments. If your organization is 100% Microsoft, then perhaps a version of Active Directory may be right for you.

    If, however, you are looking for a cloud-based directory service to serve your diverse on-prem endpoints (including laptops, desktops, and servers), cloud infrastructure (such as services located at AWS or Google Cloud), web and on-prem applications, data and file storage, and wired and WiFi networks, then JumpCloud’s cloud directory service platform may be an ideal choice for you.

    The main difference is that JumpCloud is designed for the cloud-forward organizations we see today. JumpCloud supports cloud-based or on-prem infrastructure, is vendor agnostic to support the diverse platform environments of today, and supports central system control in order to manage Windows, Macs, or Linux machines in one location. Learn More.

  • As an employee using the JumpCloud service, where do I change my password for my account?

    Go to your JumpCloud console at console.jumpcloud.com, and sign-in as a ’User’ with your assigned JumpCloud email and password. From there, you can see a password reset area on the left side of your screen, as shown in the image below.

  • What do I do if I have forgotten my JumpCloud username or password? Where can I find it?

    If you have forgotten your username or password, there is an option to reset your password on the user consoles login screen at console.jumpcloud.com

    After clicking the Reset User Password link and entering your email address, an email will be sent to your account which you can use to reset your JumpCloud account’s password. Once reset, all of your resources will be nearly instantaneously updated with your new password.

  • Who do I contact if I can’t successfully change my JumpCloud password or if I am locked out?

    If you get locked out of your account or cannot successfully change your password, contact your company’s IT admin. The JumpCloud admin console has the ability to manually override a user’s password. JumpCloud support staff cannot assist with password changes other than to direct you to your IT admin.

  • Does JumpCloud store its data within an EU country?

    One of JumpCloud’s many layers of defense is the data storage policy. We store data across several secure availability zones in order to prevent failure within one region or zone. Additionally, JumpCloud supports the EU data protection requirements and has signed the EU Model Clause with organizations in the European Union.

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