Customer Education Instructional Designer
About the Role:
JumpCloud is seeking an enthusiastic instructional designer to join our Customer Education team. This team empowers users to grow their skills and maximize their success with JumpCloud by offering relevant and engaging learning experiences. This instructional designer will make IT administrators feel confident and eager to optimize their use of the JumpCloud platform through the design, development, and maintenance of outstanding educational content.
You’re a passionate learner at heart who manages your projects to a tee, who sees challenges as opportunities, and who rises to meet the fast-paced needs of a growing program. You work both collaboratively and independently to produce extraordinary learning experiences for users of all types. You are knowledgeable about adult learning principles and you enjoy applying them in creative and innovative ways. You use your resources to gather complex technical information and translate that into digestible learning experiences.
Design and develop dynamic learning experiences that engage the learner and inspire participation.
Conduct needs analysis with stakeholders to pinpoint the appropriate learning solution(s).
Collaborate with technical subject matter experts to create new instructional content such as self-paced courses, tutorial videos, guided simulations, assessments, and other supporting materials.
Write concise yet powerful copies, text, and video scripts.
Stay connected with product and marketing teams to update existing instructional content when changes are made to the JumpCloud platform.
Support the development and maintenance of JumpCloud’s certification program.
Participate in setting quarterly goals, assessing current and future content needs, supporting new education initiatives, and driving the overall success of JumpCloud’s Customer Education program.
3+ years experience in instructional design
Proficiency with eLearning development tools such as Articulate 360, Storyline, Rise, Camtasia, Adobe, and Learning Management Systems
Portfolio showcasing examples of engaging self-paced learning opportunities, writing samples, and impacts to the overall objective(s)
Proven ability to build and maintain education curriculum for SaaS
Knowledge of adult learning theories and industry trends in scalable asynchronous learning environments
Ability to quickly understand technical products and effectively present technically complex information in terms that are easy to understand
Excellent verbal, written, and grammatical skills
Excellent project management, prioritization, and organizational skills; able to manage multiple activities simultaneously
Experience in graphic design, screencasting, and/or audio recording a plus
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by General Atlantic, OpenView, BlackRock, and Foundry Group.
Where you’ll be working
We have two offices in Colorado, one in Louisville and one in downtown Denver. Once we reopen office options you will have the opportunity to work from one of our office locations, flex your time or remain fully remote (in the U.S.).
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.