Customer Education Specialist

Customer Education Specialist

Remote in the U.S. or Denver/Louisville, CO

 

About JumpCloud:

Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.

 

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by General Atlantic, OpenView, BlackRock, and Foundry Group.
 

About the Role:

JumpCloud is seeking an enthusiastic customer education specialist to join our Customer Education team. This team empowers users to grow their skills and maximize their success with JumpCloud by offering relevant and engaging learning experiences. This customer education specialist will work closely with stakeholders to develop  education  programs and supportive resources that truly inspire learning.

 

About You

You’re a passionate learner at heart who thrives while working on multiple projects at once in a fast-paced, high-energy environment. You are a versatile adult learning expert who is creative, organized, and customer-obsessed. You have a laser focus on the needs of our users, innovative ways to meet those needs, and the numbers to back up and inform your decisions. You are willing to roll up your sleeves and do what it takes to accomplish our goals while insisting on the highest standards for your learner, your team, and yourself.

 

Responsibilities:

  • Manage, optimize, and report on all things JumpCloud University, including learner experience, content, and engagement data.

  • Field all  internal and external inquiries and content requests for Customer Education.

  • Nurture relationships with internal partners such as Customer Success, Support, Growth, and Marketing  to innovate  new learning programs and promote existing programs.

  • Work with the Customer Education Instructional Designer to align JumpCloud University content and curriculum to the needs of the business and its learners.

  • Collaborate with Product, Marketing, and technical subject matter experts to develop  new instructional content and update existing instructional content as needed.

 

Requirements:

  • 3+ years experience in training or customer education

  • Excellent project management, prioritization, and organizational skills; able to manage multiple activities simultaneously

  • Proven ability to build and maintain education programs for a SaaS platform

  • Knowledge of adult learning theories and industry trends in scalable asynchronous learning environments

  • Ability to quickly understand technical products and effectively present technically complex information in terms that are easy to understand

  • Excellent verbal, written, and grammatical skills

 

Preferred qualifications:

  • Experience with Learning Management Systems

  • Relationship-building skills to collaborate with stakeholders and subject matter experts

  • Adaptive and creative thinking to take advantage of the evolving opportunities of a growing team

  • Technical understanding of cloud-based services, networking, and internet concepts

  • Experience with NetSuite, Salesforce CPQ, and MuleSoft is a plus

 

Where you’ll be working 

We have two offices in Colorado, one in Louisville and one in downtown Denver. Once we reopen office options you will have the opportunity to work from one of our office locations, flex your time or remain fully remote (in the U.S.).

 

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

 

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 

 

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.  

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.