Senior Technical Community Manager

Senior Technical Community Manager

Remote in the U.S. or Denver/Louisville, CO


About JumpCloud:

Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.


JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by General Atlantic, OpenView, BlackRock, and Foundry Group.


About the Role:

JumpCloud is hiring a Senior Technical Community Manager. As the first Community Manager for JumpCloud, you will be responsible for building a thriving community of IT Admins and promoting awareness of our platform. The role will create and execute programs that help IT Admins connect with each other, collectively solve technology problems, find a platform for and implement an online forum, plan and organize virtual and in person events. It will be a data driven role that regularly measures and reports on the health (engagement) and growth of our Admin community. 



  • Identify and implement a platform to support community creation and engagement.

  • Build, execute and report on success of program to increase user traffic and build content engagement 

  • Organizing community (virtual and in person) events, such as meetups, and driving awareness and attendance for the events.

  • Identify and drive participation from JumpCloud experts and community members in key industry events, such as meetups and IT conferences.

  • Create a plan of content needs, such as blogs, technical videos, panel discussions, and more, and work across marketing and product teams to get content developed and published

  • Promote JumpCloud’s platform in key admin forums through direct engagement or directed engagement from technical experts

  • Find opportunities for internal engineering teams to participate in and advocate open-source projects.


Requirements (must-have)

  • Extroverted and willing to engage with anyone 

  • Ability to understand technical concepts and learn our product

  • Excellent communication skills - both written and verbal

  • Ability to persuade and influence others to join the community

  • 5+ years working with open source projects as an evangelist, advocate or organizer

  • Big picture thinking as well as rolling up sleeves and getting into tactical work. Should be able to create a community plan and complete needed tasks to execute that plan

  • Strong communication and collaboration skills, both verbal and written


Where you’ll be working 

We have two offices in Colorado, one in Louisville and one in downtown Denver. Once we reopen offices you will have the opportunity to work from one of our office locations, flex your time or remain fully remote (in the U.S.).


Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!


JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.  


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 


In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role is $100,000 to $125,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits including medical, dental and vision insurance, short and long term disability, life insurance and 401k benefits. We have an unlimited vacation policy and also provide commuter benefits for employees in the Denver/Boulder, CO area.