Customer Success Manager
Do you enjoy solving challenging problems using the latest technologies within a great team? Even better knowing that your work is highly visible and mission critical for thousands of organizations around the globe? JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by General Atlantic, OpenView, BlackRock, and Foundry Group.
What you’ll be doing:
You will be the primary point of contact for JumpCloud’s customers and partners. You will develop and cultivate relationships where your role is to ensure customers and partners are connected to JumpCloud’s product, processes, and people to resolve issues, provide product updates and share timely information that helps customers be successful in their deployment and usage of JumpCloud Directory-as-a-Service®. The focus of this role is to efficiently and consistently satisfy our customers’ needs.
Your duties and responsibilities include:
Your success will be measured, but is not limited to, the 5 major areas:
We’re looking for:
Where you’ll be working
We have two offices in Colorado, one in Louisville and one in downtown Denver. Once we reopen office options you will have the opportunity to work from one of our office locations, flex your time or remain fully remote (in the U.S.).
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome.
You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. We have a world-class product, sales, customer success, marketing and engineering teams who are executing together on an opportunity that occurs once in a decade.
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud and serving our great customer base. Please note JumpCloud is not accepting third party resumes at this time.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.