Business Analyst/QA Engineer

Business Analyst/QA Engineer
Remote in the U.S. or Denver, CO

About JumpCloud:

Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.


JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by General Atlantic, OpenView, and Foundry Group.

What you’ll be doing:
As a Business Analyst/QA Engineer, you will be developing, documenting, and delivering process improvements by working with the Finance, Support, Sales, and core technology teams to document their BSS requirements. You will work with the BSS development team to develop these requirements into Use Cases and then document test scenarios to test the resulting code. You will report into the VP of Finance and be responsible for maintaining enhancing processes associated with the core billing system, Customer Support, and knowledge base systems. This is a fast-paced position with the capability to help automate the many business processes that surround our SaaS application. 

Your skills and qualifications:

  • 3+ years of hands on experience with Salesforce as an Administrator / QA Engineer

  • 3+ years as a Business Analyst with experience in assisting business users in documenting their requirements and analyzing and mapping business processes to new and existing BSS systems and developing user acceptance criteria

  • 3+ years as a Quality Engineer with experience in Integration, Regression, and Performance testing, documenting test cases, and communicating test results with development teams. 

  • Experience with NetSuite, Salesforce CPQ, and MuleSoft is a plus

Where you’ll be working 

We have two offices in Colorado, one in Louisville and one in downtown Denver. Once we reopen office options you will have the opportunity to work from one of our office locations, flex your time or remain fully remote (in the U.S.).


Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!


JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.  


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.