The JumpCloud Lounge Q&A Roundup: Send Custom Mac Messages, Username Pro Tips, & Using the API with the Multi-Tenant Portal

Written by Leia Schultz on October 10, 2020

Share This Article

IT administrators around the world talk shop in the JumpCloud® Lounge, a new public Slack workspace for IT pros, sysadmins, and JumpCloud platform experts to share their tips and solutions for using JumpCloud’s directory platform and beyond.

We collected some of the Lounge’s recent questions and the answers provided by the Lounge community. This roundup contains recent Lounge Q-and-As about using JumpCloud PowerShell commands to send remote messages to a Mac®, JumpCloud username considerations for resource access, and using the API to pull information for the JumpCloud Multi-Tenant Portal.

Send a Customize Message to Macs with a Command

Q: I’m working in my JumpCloud Admin Portal and I see an online Mac device, but I’m not sure where it is or who’s working on it. To track this information down, could I use a command to send a message (like “Please contact IT support”) to end user devices?

A: The JumpCloud PowerShell Module lets JumpCloud Admins send notifications and messages to active or online Mac end users with this command, regardless of device location:

In addition, you may have to apply a PPPC profile to give bash and the JumpCloud Agent permissions to invoke system or device events. Find an example of the minimum settings you’ll need to apply here.

JumpCloud “Username” Considerations 

Q: In JumpCloud, is the “username” field on a user profile assigned to only managed systems or devices specific to a user, or does it apply to other tasks and resources managed by JumpCloud? Is username the same thing as a user’s email address?

A: Every JumpCloud end user has one username, and that username is part of that user’s credentials for all bound resources (not only systems or devices). JumpCloud usernames are not the same as a user email address.

Some bound resources require a username while others will rely on user email address. For example, users use their email address and password to log into the JumpCloud User Portal, while RADIUS authentication relies on username rather than user email address. To change a username, you’d need to unbind the user from all their resources, update the username, and then re-bind the user to their resources.

Most JumpCloud Admins ensure users maintain the same name prefix in their email address and username for consistency. So, if a user’s email address is, their standard username would be Johndeer.

JumpCloud’s API for the Multi-Tenant Portal High Watermark 

Q: I’m an admin for a JumpCloud Multi-Tenant Portal (MTP). Can I access the MTP high watermark data via the API?

A: Yes, JumpCloud MTP Admins can get their high watermark data via API. It’s returned on the GET /api/organizations/:id endpoint. Keep in mind, you need to specify the field. For example: GET /api/organizations/:id?fields=highWaterMarkLastMonth.

MTP Admins can also view the previous months’ highest number of users in the portal to see how their bill is derived, providing insight into what’s appropriate to bill clients.

Learn more about JumpCloud’s Partner Program with these resources: 

  • Visit JumpCloud’s Partner Program page to see details on how JumpCloud is designed for MSPs to remotely manage and control user access to virtually any client resource. 
  • JumpCloud University offers a dedicated Partner learning path that contains courses for information about reselling JumpCloud to support clients around the world. 
  • Learn more about the JumpCloud MTP by watching this on-demand recording of this recent MTP-centric JumpCloud Office Hours featuring JumpCloud Director of MSP Partners Chase Doelling and expert Technical Support Engineer Jodi Trautman-Phelps.

We’ll See You in the Lounge! 

Join the JumpCloud Lounge and explore the channels and topics that are most interesting to you. While the Lounge doesn’t replace conversations with your JumpCloud customer success team or filing a Support ticket, you’ll be in good company with fellow JumpCloud and IT admins with expert insights to share. When you’re in, type !channels in a private message to yourself and Slack will respond with all the channels in the Lounge you can join.

If you haven’t yet, try JumpCloud Free with up to 10 users and 10 systems, with free chat support for your first 10 days in the directory platform.

Continue Learning with our Newsletter