Newsletter 7/19: AD Integration, MFA for RADIUS, and More!

Written by Zach DeMeyer on July 24, 2019

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Welcome to the July edition of the JumpCloud Newsletter! This month we talk about MFA for RADIUS, updates to our AD Bridge feature and Password Expiration behaviors, new SSO connectors, macOS Catalina, and more! And, as always, you can find a more technical breakdown of our recent releases in our July release notes.

Extend AD to Modern IT Resources with New AD Integration Features

The JumpCloud AD Integration feature allows organizations to seamlessly connect their AD-managed identities to resources outside of the Active Directory Domain. To expand our AD Integration offering, we are introducing the new AD Sync feature, which will be generally available to all customers next week. AD Sync is a premium feature that will come with additional cost as an add-on for Pro customers.

JumpCloud AD Sync allows for passwords created on a JumpCloud-managed, non-AD bound system to be written back to an AD instance. The release enables simplified credential management, allowing for macOS systems, the JumpCloud User Portal, and other resources to securely push credential changes back to Active Directory from remote locations, with no VPN required. With this new feature, we are looking forward to reducing password-reset tickets, preventing lockouts related to remote users, and giving our customers more control over their non-AD bound resources. If you’d like to learn more about AD Sync, please contact your Customer Success Manager.

We have also released new AD Integration Configuration Options. These configurable settings let admins control the behavior for user takeover, user dissociation, and username field mappings. Additionally, we changed the default time set to process password updates from AD to JumpCloud from 30 seconds to 1 millisecond. You can learn more at our Knowledge Base.

MFA for RADIUS Now Generally Available

Our MFA for RADIUS and VPN feature is now in General Availability for all customers! JumpCloud admins can enable multi-factor authentication on their RADIUS-secured VPN networks. This feature will increase network security, especially for remote workers and contractors. If you would like to learn more, please see our Knowledge Base article on the topic.

Learn More

Reduce End User Friction with Password Expiry/Reset Update

We’ve been working hard to simplify user password expiry and resets, especially those using macOS systems. We have released several new features to help increase visibility of password expiration and make user password recovery self-service easier.

  • macOS Password Sync [Early Access]: This exciting new feature makes it easier for Mac users to sync their JumpCloud password with their Mac password on managed Macs. With this feature, we are leveraging native Apple notifications and our Mac App to help guide users through syncing their JumpCloud and Mac passwords. This new addition will greatly improve your user’s experience when they change their password outside of the Mac App (e.g. User Portal, Admin Portal, etc). If you’d like to be considered as an EA candidate, please contact your Customer Success Manager.
  • New Password Aging Settings: To enable user self-service recovery after a password expiration, JumpCloud admins can now allow users to log in to the User Portal for a certain number of days after their password expires. When this option is enabled, users will be prompted to change their password immediately after log in to the Portal, and won’t be able to proceed without changing their password. You can learn more at our Knowledge Base.
  • Configurable Lockout and Expiry Behaviors: Now you can control what actions JumpCloud takes on different resources when a user is locked out for too many login attempts or after their password expires. Using the JumpCloud V2 API, admins can control what happens to user accounts for G Suite and RADIUS endpoints when their account password expires or their account is locked down. Click a resource link to learn more about that API endpoint. 

For more about all of our recent improvements surrounding password expiry and account lockout, please read more in our recent blog below.

Read the Blog

Self-Service Billing Information Update

We have added an update to the Billing and Payments section of the JumpCloud Admin Portal that allows admins to edit billing contact information directly without contacting JumpCloud. This means admins will now be able to specify billing address, and billing contact email addresses directly through the Admin Portal. You can learn more about setting up billing, payment, and invoicing in the Admin Portal at our Knowledge Base.

Learn More

System Insights™ Early Access is Now Available for All Customers

The JumpCloud System Insights feature, which has been in a limited Early Access cycle, can now be used by all customers in Early Access. System Insights lets JumpCloud admins mine data about their system fleets to gather and leverage valuable insights about their Mac, Windows and Linux fleets. For example, this powerful feature makes it easier to:

  • Identify all users on a device (including those not managed by JumpCloud) and retrieve important pieces of information about those users.
  • Enumerate all of the installed applications on a specific device or across a fleet of devices.
  • Look for bad browser extensions that may be a security vulnerability.
  • Determine systems that are running low on storage.

We’re currently accepting applicants for organizations who are willing to be a part of our System Insights testing and work with JumpCloud product management on your experiences. If you’d like your organization to be considered for System Insights EA, please contact your Customer Success Manager.

New SSO Connectors

You can read more about JumpCloud’s SAML SSO Connectors or find information on more of available connectors in our Knowledge Base. If there is an application you’d like to see a SAML connector for in JumpCloud, please consider using our generic SAML connector, or submit a feature request.

JumpCloud and macOS® Catalina™

Since Apple’s Worldwide Developer Conference (WWDC) at the beginning of June 2019, we have received several inquiries regarding how the new macOS 10.15 Catalina will affect JumpCloud’s Mac® management abilities. As of right now, managing Mac users and systems with JumpCloud should be unaffected by the Catalina updates. Our teams are hard at work with testing and verifying on each new Beta release to ensure we are on top of any potential changes introduced by Apple. We will continue to keep our customers posted as we move closer to the macOS release later this fall, pending any updates from Apple until then.

JumpCloud Events: Come and See Us!

DevOpsDaysMinneapolis, MNAugust 6-7
Impact OptimizeChicago, ILAugust 8
DevOpsDaysChicago, ILAugust 27-28
SpiceworldAustin, TXSept 23-25
DevOpsDaysBoston, MASept 23-24
EduCauseChicago, ILOct 14-17
MacTech ConferenceLos Angeles, CAOct 15-18
IT NationOrlando, FLOct 30-Nov 1
JNUCMinneapolis, MNNov 12-14

We will have JumpCloud representatives manning a booth at each of these events, with several presentations spread across the events as well. If you are planning on or are interested in attending one of these events, please stop by and say hello!

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