Collect Logs for Windows MDM

There are various ways to retrieve and review MDM logs for your JumpCloud device.

Create an MDM Diagnostics Log Report

1. On your managed Windows device, go to Settings > Accounts > Access work or school.
2. Select your Managed by JumpCloud account you want to review, then click Info.
3. To create an advanced diagnostic report, click Create report. A dialog box displays the destined file path for the exported log files.
4. Click Export.
   
5. Review the exported report in the saved file path location.

Retrieve MDM Logs Using Commands

Run a command in the JumpCloud Admin Console/Portal to manually retrieve MDM diagnostic logs. 

1. Log in to the JumpCloud Admin Portal.
2. Go to Device Management > Commands.
3. To add a new command, click the plus button (+) and then click Command. The New Command window displays.
4. In the Name field, enter a name for the command. 
5. In the Type field, click Windows and select Windows Powershell.
6. In the Command* field, enter the command:
   "mdmdiagnosticstool.exe -area
   "DeviceEnrollment;DeviceProvisioning" -zip
   "c:\users\public\documents\MDMDiagReport.zip"

7. Complete additional fields as needed. 
8. Click Save. 
9. Run the command.

Review MDM Logs in Windows Event Viewer

The Event Viewer is a tool that shows detailed information about significant events on a Windows device. To view MDM logs from the Event Viewer:

1. Open the Event Viewer.
2. Go to Applicationsand Services Logs.
3. In the file directory, go to Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider > Admin.